Case Amplify Release Notes Nov 21 2025
Version: 2025-11-21
Release Date: November 21, 2025
🔍 Overview
This release focuses on improving conversation flexibility,
giving you greater control over summaries and analyses, and strengthening error
handling for a smoother experience. We’ve also enhanced visibility into
document analysis, expanded feedback options throughout the app, refined
performance insights on the dashboard, and addressed some with CARA and
conversations.
✨
New Features
·
Conversations
·
You can now hold conversations over
video calls by enabling both ‘System Audio’ and Microphone for audio input.
·
Note: This feature is currently
unavailable in Firefox and on mobile devices.
·
You can now edit conversation
summaries within 24 hours of completion.
·
If any step in the conversation
analysis fails, you can now re-run the analysis. Each conversation also
displays an analysis status, similar to document status indicators.
·
AI Feedback
·
You can now provide feedback on CARA,
case summaries, conversation results, and document analysis. Your input helps
us improve your experience.
🛠️ Improvements
·
Dashboard
·
The
dashboard now includes a chart that displays average message response times for
each assigned case. Organizations can customize working hours and set
acceptable response time thresholds to gain actionable insights into
performance across cases.
·
Documents
·
When viewing an analyzed document,
you can now see which filters were applied during the analysis. This helps you
understand the criteria guiding data collection, such as narrowing data points
to those relevant for active programs, state requirements, and more.
·
Data Points
·
Configuration admins can now archive or
permanently delete data point definitions under admin settings.
·
Archiving a definition hides its
associated data points on cases but can be reversed at any time.
·
Deleting a definition is permanent
and only allowed if it has never been used to add data points to any case.
🪲 Bug Fixes
·
CARA
·
Resolved an issue where an incomplete
URL was sometimes displayed in the chat rather than the ‘Go to Search’ button.
·
Conversations
·
Resolved an issue preventing case
creation from starting a conversation.
📣 Feedback and Support
We’d love to hear from you!
If you have questions or feedback, reach out to support@caseamplify.com.
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