Recent Articles
Cases
Case Amplify Knowledge Base Title: Cases Version: 2026-02-20 ? Overview This article summarizes the concept of cases and how to navigate the data associated to the cases in the Case Amplify solution. Cases are the central entity in Case Amplify. A ...
User Settings
Case Amplify Knowledge Base Title: Settings Version: 2026-02-20 ? Overview This article summarizes the features in the User Settings. User Settings encompasses both per-user preferences and organization-level configuration. Individual users can ...
General Navigation
Case Amplify Knowledge Base Title: General Navigation Version: 2026-02-20 ? Overview This article summarizes the general navigation tools in Case Amplify. Case Amplify uses a consistent layout and navigation structure across all pages. The interface ...
Case Amplify Release Notes Feb 12 2026
Case Amplify Logo Case Amplify Release Notes Feb 12 2026 Version: 2026-02-12 Release Date: February 12th, 2026 ? Overview This release introduces the option to pause conversations, improves the formatting and displaying of data points, and resolves ...
Case Amplify Release Notes Sep 22 2025
Case Amplify Release Notes Sep 22 2025 Version: 2025-09-22 Release Date: September 22, 2025 ? Overview This release introduces new features to cases, conversations, forms and data point features. The new features and improvements make tracking data ...